Refund policy

All sales are final, we do not accept returns for wrong size items or if you have changed your mind. Please pay attention to the sizing charts that are in the product descriptions and throughout our website.

Damages and issues

We do have a 7-day return policy for damaged or incorrect items, which means you have 7 days after receiving your item to request a return. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

To be eligible for a return, you must take a photo of the damaged or incorrect item, with tags, and its original packaging and send it to us by email. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at chickatees14@gmail.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at chickatees14@gmail.com.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return of a damaged or wrong item, please contact us at chickatees14@gmail.com.